ORIENT TELECOMS SDN BHD

About Us

Orient Telecoms Sdn Bhd is a leading Malaysian-based managed service provider with a robust network infrastructure, integrating both its own and third-party fibre optic network infrastructure to create a seamless Carrier-Class Metro Ethernet Carrier Network with high redundancy and high availability characteristics. The company holds ASP, NSP, and NFP licenses, allowing it to deliver high-speed, reliable, and secure network connectivity solutions tailored to the needs of businesses and other service providers across Malaysia. With state-of-the-art technology and dedicated infrastructure, Orient Telecoms guarantees top-tier service quality, meeting the ever-evolving demands of a client base that includes many Global Fortune 500 companies operating in Southeast Asia.

As a preferred provider of domestic and regional managed carrier network infrastructure and services, Orient Telecoms Sdn Bhd plays a crucial role for several global Tier-1 telecommunication operators. Notably, it operates independently as a 100% Bumiputra-owned organization, with no affiliations to other telecommunications companies. The company proudly stands as a fully autonomous Malaysian telecommunications operator, with its "Orient Telecoms" brand licensed by Orient Telecoms Plc.

Mission Statement

1. To deliver reliable, high-speed, and robust network services through our own cutting-edge fiber optic infrastructure.
   
   
2. To continuously innovate and enhance our technology, ensuring the highest standards of connectivity and security for our clients.
   
   
3. To build strong relationships with our customers by providing exceptional service, tailored solutions, and proactive support.
   
   

Vision Statement

To become the most trusted and innovative provider of high-quality wholesale network connectivity solutions in Malaysia, empowering global telecommunication operators and businesses with seamless and secure network communication services.

Core Values

1. Integrity
   We uphold the highest standards of honesty and transparency in all our dealings. We are committed to conducting our business ethically and in accordance with the law. Integrity guides us in making decisions that reflect fairness and respect for others.
   
   
2. Excellence
   We strive for excellence in everything we do. From our network infrastructure to our customer service, we are dedicated to delivering high-quality solutions and services that meet the highest industry standards. Continuous improvement and innovation are at the heart of our operations.
   
   
3. Customer Focus
   Our customers are at the center of our business. We are committed to understanding their needs, providing exceptional service, and building lasting relationships. We listen to feedback and work diligently to exceed expectations, ensuring their satisfaction and success.
   
   
4. Reliability
   We pride ourselves on being a trusted partner. Our robust infrastructure and stringent processes are designed to ensure consistent and dependable service delivery. We stand by our commitments and work proactively to resolve issues, ensuring minimal disruption to our customers.
   
   
5. Respect
   We value and respect the diversity of our employees, customers, and partners. We foster an inclusive and supportive environment where everyone is treated with dignity and fairness. Our interactions are characterized by mutual respect and a commitment to collaboration.
   
   
6. Accountability
   We take responsibility for our actions and decisions. Each team member is accountable for their performance and the outcomes of their work. We encourage transparency and ownership, ensuring that we meet our commitments and uphold our values.
   
   
7. Innovation
   We embrace change and seek out new opportunities to enhance our services and operations. By fostering a culture of innovation, we stay ahead of industry trends and continually explore ways to improve and evolve our offerings to meet the evolving needs of our customers.
   
   
8. Sustainability
   We are committed to conducting our business in an environmentally and socially responsible manner. We strive to minimize our impact on the environment, promote sustainable practices, and contribute positively to the communities in which we operate.
   
   
9. Teamwork
   We believe in the power of collaboration and teamwork. By working together, we leverage our collective strengths and expertise to achieve common goals. We support each other and value the contributions of every team member.
   
   
10. Safety
    We prioritize the safety and well-being of our employees, customers, and partners. We adhere to rigorous safety standards and practices, ensuring a safe working environment and promoting a culture of safety and health across all our operations.